Optimizing the Contact Center as a Profit Center- Heffee

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Optimizing the Contact Center as a Profit Center

Abstract

Traditionally, the contact center has been a cost center. However, with the contact center transforming into a profit center, the selling of products and services has emerged as an opportunity for the center to improve agent and customer interaction. Yet the challenge will be balancing customer satisfaction goals and driving profits.

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Site: E Commerce Times
Feed: Internet News (

)
Url: http://www.ecommercetimes.com/...
Views: 3
Added On: 2008-05-08 13:42:05

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