Speak to Me: Natural Language and CRM Applications- Heffee

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Speak to Me: Natural Language and CRM Applications

Abstract

If you could clone your best agent hundreds or thousands of times over, you could ensure that each and every customer calling your contact center receives the same high-quality, friendly and informed response. In reality, natural language speech self-service is probably the closest and best alternative to delivering cost-effective and customer-friendly service.

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*Awards based on a combination of variables from both users and Heffee moderators. (479.10)

Site: E Commerce Times
Feed: Internet News (

)
Url: http://www.ecommercetimes.com/...
Views: 3
Added On: 2008-05-09 13:30:45

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