SaaS: Bringing the Call Center Within a Small Company's Reach- Heffee

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SaaS: Bringing the Call Center Within a Small Company's Reach

Abstract

The software as a service trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. With SaaS for the call center, applications are hosted on a shared platform in a data center and delivered to the agents via the Internet or dedicated network.

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*Awards based on a combination of variables from both users and Heffee moderators. (469.60)

Site: E Commerce Times
Feed: Internet News (

)
Url: http://www.ecommercetimes.com/...
Views: 4
Added On: 2008-05-10 08:31:31

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