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Not Really News: Cable, Satellite Customer Service Stinks

Abstract

Consumers are losing patience with cable and satellite TV customer service operators who are supposed to help solve their problems, according to a survey. Customers who've called for help rate their satisfaction with cable's and satellite's service desks at a score of 66 out of 100, research and consulting firm CFI Group says in its second annual Contact Center Satisfaction Index study.

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*Awards based on a combination of variables from both users and Heffee moderators. (550.40)
Site: E Commerce Times
Feed: Internet News ()
Url: http://www.ecommercetimes.com/...
Views: 3
Added On: 2008-07-03 12:31:03

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