Social CRM's Point of First Impact- Heffee

Become a Heffer

Heffee uses a formula that takes into account the input from websites, moderators and expecially the users to decide which news across the internet is the most important. Users can create their own customized feeds, save pages and articles from across the web, and subscribe to their favorite news outlets.

Sections

Incoming Sites

CanMag

Trailer Addict

1,099,769

366

182

Social CRM's Point of First Impact

Abstract

Service is becoming perhaps the most important leg of CRM. It's not just me saying it -- it's many others, including Paul Greenberg, who literally wrote the book on CRM. With the economy in the state it's in, that makes sense; keeping the customers you already have has never been more important. However, service has some internal cultural hurdles to clear before it gets the respect it deserves.

Article Details

Article Awards:

*Awards based on a combination of variables from both users and Heffee moderators. (271.70)

Site: CRM Buyer
Feed: Market News (

)
Url: http://www.crmbuyer.com/rsstor...
Views: 0
Added On: 2010-03-11 06:30:35

Incoming

None

Saved By

Apparently Nobody

Updates
Integrate
Toolbar
Help/Tutorials


			Login Remember Me?