It was the call we all dread. The night was dark and overcast. One where the landscape glowed from the cold attempts of the full moon to break through the ominous mugginess pressing on the atmosphere. "Hi Mom." "Hi", she replied tersely. "Is something wrong?" "It's my email. It won't work. And the Internet is really slow." "Crud". I may be an executive in the world of information technology. One who works with some of the largest technology companies in the business, but to ...

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